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About SCI
Located in Southeast Idaho, Security Connections, Inc (SCI), established in 1995,
is a woman-owned business that provides outsource solutions nationwide.
SCI offers a variety of services. SCI's experience enables us to bundle multiple
processes in different combinations so that you can focus on your core competencies.
Our staff has the expertise to perform loan file inventories and audits. These audits
could even include the verification of information – to ensure that loans
are being serviced with the right loan data. To complement the audit process, SCI
can digitally image documents and host these images to a secure website for access
via the internet. In addition, SCI has the expertise to prepare and record assignments
of mortgage and mortgage satisfactions. If you are missing documents or need a mortgage
recorded, we have a highly trained department with the skills to locate and record
these documents. Their vast experience enables SCI to respond to the needs of all
its clients in a competitive and satisfactory way.
With the implementation of many privacy laws, SCI is extremely sensitive to the
needs of our clients. We understand that client-provided information supplied to
us for the purpose of completing contractual obligations must be safeguarded. SCI
goes the extra mile to satisfy and ease the concerns of our clients while still
maintaining a low cost structure. Over the past few years, SCI has created an environment
with the right facilities, personnel and information security practices to safeguard
all related client information.
PHYSICAL FACILITY:
SCI offers three secure facilities that are protected by the latest fire protection
and security systems. All facilities are equipped with remote keyless access controlled
systems. SCI's custodial facility also meets GNMA and FNMA Document Custody requirements.
SCI's records storage facilities meet NFPA 232 storage standards.
PERSONNEL:
SCI believes in the "small business" mentality wherever possible, maintaining a
responsive personal touch in customer service with adaptability to your needs. As
a successful vendor, our employees have top-notch experience in a broad variety
of fields. Drawing knowledge from all of these backgrounds allows SCI to solve complex
problems with robust solutions.
Each of our employees is cross-trained to perform a wide variety of tasks. To supplement
our full time staff of 200 employees, SCI has a labor force of trained temporary
personnel and contract labor, which we organize according to our processing flow
on an "as needed" basis. In addition, all SCI personnel are trained, and required,
to follow security procedures when accessing client-provided data.
INFORMATION SECURITY:
As an outsource provider, SCI understands the sensitive nature of your data. SCI's
comprehensive information security policy and practice includes the following protections:
Electronic Security: All computer systems and network devices are secured
to protect against unauthorized intrusions. All internal and external facing systems
within SCI are secured by User Name and Password so that only authorized individuals
can perform specific tasks. All systems are designed, implemented, and maintained
according to industry standards. (i.e. SANS Institute and software manufacturers
recommendations)
Security access is assigned as well to physical space within the building ensuring
that data is secure.
Electronic Data Integrity QC: All data throughout the process is verified
against your provided data. All bar coding, imaging, data entry, file storage or
document destruction is verified in our processing database prior to electronic
access to that record of information. This verification step prevents unintended
changes on any record that might cause potential downstream problems. Electronic
Data Redundancy: SCI recently completed construction on a state-of-the-art data
center designed with the highest level of redundancy and up-time in mind.
All data is stored within SCI's data center. In addition to SCI's data center, SCI
maintains additional data redundancy through secure off-site real-time data replication
and daily data backups to an out of region data center. SCI has also built a infrastructure
to allow for systems redundancy through industry standard application and hardware
clustering methodologies. SCI maintains, and regularly checks multiple UPS systems
to protect system equipment from brown outs, power spikes and outages. In the event
that an extended power outage does occur, SCI's onsite generators can feed enough
power and cooled air to keep all critical servers and processing computers running
for up to three days. All system hardware is internally redundant with hot spares
held within SCI's data center.
SAS70: Recently, SCI successfully completed a third party SAS70 audit of
its internal procedures verifying that these information processes were followed.
SCI examined our current contracts and outlined the applicable service level agreements.
The audit staff from Anders Minkler & Diehl was able to successfully determine that
the controls adopted by SCI were adhered to throughout our organization. SCI has
adopted this third party verification process and will begin another independent
audit in the near future.
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