About SCI

SCI isn’t just another outsource provider; we are a business partner who is committed to your success. SCI is extremely sensitive to the needs of our clients as they do business in a space regulated by many privacy laws. We take very seriously the responsibility to safeguard sensitive client data supplied to us for the purpose of completing contractual obligations. Over the past few years, SCI has created an environment with the right facilities, personnel and information security practices to safeguard all related client information--all while maintaining a competitively low cost structure.

Each of our employees is cross-trained to perform a wide variety of tasks. To supplement our full time staff of 120 employees, SCI has a labor force of trained temporary personnel and contract labor, which we organize according to our processing flow on an "as needed" basis. In addition, all SCI personnel are required to follow established security procedures when accessing client-provided data.

Electronic Security: All computer systems and network devices are secured to protect against unauthorized intrusions. All internal and external facing systems within SCI are secured by Username and Password so that only authorized individuals can perform specific tasks. All systems are designed, implemented, and maintained according to industry standards (e.g., SANS Institute and software provider recommendations).

User access to physical space within the building is also restricted and tracked to ensure the security of data on paper documents.

Electronic Data Integrity QC: Throughout the process, data points are verified against data provided by our clients. Access to sensitive data is granted only to specific personnel involved in bar coding, imaging, data entry, file storage or document destruction tasks. By restricting access to these data points, SCI prevents unintended changes on any record that might cause problems downstream.

Electronic Data Hosting and Redundancy: SCI recently finished constructing a state-of-the-art data center designed to maximize redundancy and up-time. All client data is stored within this data center. SCI also maintains additional data redundancy through secure, real-time data replication to an off-site location and daily data backups to an out of region data center. SCI has also built an infrastructure to allow for systems redundancy through industry standard application and hardware clustering methodologies. SCI maintains and routinely monitors multiple UPS systems to protect system equipment from brown outs, power spikes and outages. In the event that an extended power outage does occur, SCI's onsite generators can feed enough power and cooled air to keep all critical servers and processing computers running for up to three days. All system hardware is also internally redundant with hot spares held within SCI's data center.

SAS70: SCI recently completed a successful third party SAS70 audit of its internal procedures, verifying that prescribed processes were followed. SCI examined our current contracts and outlined the applicable service level agreements. The audit staff from Larson & Rosenberger determined that the controls adopted by SCI were adhered to throughout our organization.